Frequently Asked Questions

Find the answers to your questions from self storage experts!

What is self storage and how does it work?

Renting a storage unit is a great solution to clear up some much-needed space at home or to hold much needed business items. All of our storage facilities offer clean, secure storage solutions at affordable prices.

Am I required to store long-term?

Store with us short or long-term. We offer flexible month-to-month leases.

How much does self storage cost?

Our rates vary between unit sizes and type of storage. For more information about our pricing, check out our locations.

Please contact us if you have any additional questions about renting a unit.

How do I pay my storage bill?

Pay your storage bill online using a credit or debit card. Give us a call to learn more about our other payment options.

Are there any items that I am NOT able to store?

Liquids, explosives, flammable liquids, toxic materials, and perishables. Please contact us if you have any questions regarding a specific item.

What security features do you offer?

Our facility is under 24-hour video surveillance, fully fenced, and gated with coded entry.

Do I need a temperature-controlled unit?

You may need a temperature-controlled unit if you plan to store items that may be more susceptible to temperature damage. With a temperature-controlled, you won’t have to worry about certain damage ruining your items. Give us a call if you have questions about a specific item.

What type of parking do you offer?

For boats & RVs, we offer covered outdoor parking. We also have uncovered outdoor parking, as well as indoor parking for your smaller-sized vehicles.

Am I able to purchase storage supplies?

Purchase boxes, tape, packing paper, bubble wrap, and other storage supplies at an affordable rate.

What is the best way to pack a unit?

Larger and more infrequently used items should go in the back of the unit. Remember to keep a walkway in the center of your unit to more easily access items. Always keep items labeled and a list of items stored, even a photo on the outside of each box will allow you to "see" what's inside.

For other helpful packing and organizing tips, check out our storage tips page.

What are some helpful tips for moving into my unit?

We pride ourselves on making things as simple as possible for our customers. For helpful tips on packing and organizing your unit, head on over to our storage tips page.

The Number One Self Storage Choice In El Paso, TX

Please browse these answers to some of the most frequently asked self storage questions. We have put together this list in an effort to serve you with the best self storage experience possible. 

We have also provided some self storage tips and tricks to make it easier to pack your unit like a pro. Once you are confident about preparing your items for a self storage unit, check out our size guide to find the perfect fit for your needs.

If you have questions not answered here, please feel free to contact our team. We are always ready to answer your questions and respond to your concerns at Climate Self Storage!

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